CNC Machine FAQ | Selection, Customization & Service

Quick Reply

Response within 24 hours

Clear Process

Clear communication from inquiry to delivery

Ongoing Support

Support remains available after delivery

QUICK ANSWERS

Helpful Answers at Every Stage

01 Products & Ordering

As a direct manufacturer, we accept orders starting from one machine and provide cost-effective solutions for new factories and equipment replacement.

Yes. We manage design, casting, precision machining, electrical assembly, and after-sales service in-house, keeping the supply chain direct.

Workpiece size, material, process, accuracy requirement and expected output are helpful. Complete information lets our engineers recommend a more suitable configuration quickly.

04 Customization & Delivery

The process includes requirements review, engineering evaluation, technical agreement, contract production, pre-acceptance, and delivery.

Standard models are usually delivered within 15-20 working days. Complex customized machines normally take 30-45 working days, subject to the contract.

06 After-Sales Service

We respond within 24 hours. Non-human-caused component failures during the warranty period are covered, with remote or on-site engineering support as needed.

Yes. We provide lifetime paid technical support, maintenance, replacement parts, and on-site service at preferential rates for existing customers.

According to the project agreement, we provide handover, installation, commissioning and basic operating guidance to help teams get familiar with operation and routine maintenance.

Frequently Asked Questions

Helpful Answers at Every Stage

01 Products & Ordering

04 Customization & Delivery

06 After-Sales Service

Talk Through Your Project With an Engineer